Today is National Tape Measure Day! No kidding, we looked it up. It seems it is celebrated every 14th day of July. Who knew? But, that got us to thinking about business and how we measure our success and our relationships with our members and friends of the National Tractor Parts Dealer Association.
So, how do you measure success? Sure, we can look at sales (the easiest way to gauge how we are doing) we can measure expansion of our business and it's business model. We can measure customer satisfaction. We can measure our willingness to give back to our community. We can measure our ability to attract and retain employees. We can measure so very much and many of us do.
But what happens if we find out we're "coming up short" in our measurement of success in any of the areas above? What do we do about it? Might we chalk it up to mistakes, miscues, or is it mismanagement?
Those are tough questions to ask ourselves and ask about our relationship with customers, vendors and employees. How do we measure up and what might we do if we find an area where we can improve?
One of the things your NTPDA attempts to do on a regular basis is take the measurement of what we're doing to enhance the value of membership. Where is it that we can improve in our communication our training our involvement with our members?
We'd love to know what you think. Take a moment and let us know. You can comment here on this blog or drop us an email or give us a call or check us out on Facebook. We're here and we'd love to know how you measure success and if we are measuring up to your expectations.
Thanks for reading!