A couple of weeks ago I got a message from President Scott that we might want to connect with his credit card processing agent Andy Goranson about them becoming an Associate Member. So I made the call, offered “the pitch” and we had a great conversation. Andy seemed interested and a day later said his company Access Payment Processing was “in”. Andy, by the way, is the president of the company.
The next step in becoming a member is that we circulate some of the new member data among our existing members so they have the opportunity to offer comments and ask questions. That email was sent out and within a couple of hours I get a call from Andy asking, “So am I a member because one of your members wants to do business with us!” It was the fastest turn around I’ve ever seen.
Mary Eisenmann from Eisenmann Supplies, based in Madison, Nebraska, saw the email and called Andy asking about switching out her current credit card processing service for Access. When I spoke with Mary she said their processing company was “OK” but, “I really do want to do business with a company that focuses on customer service and a person who we can trust. Those are the qualities I got from my conversation with Andy.”
Andy tells me that he sent her a new credit card machine, talked her through the setup and said that he plans to make a personal visit soon. Oh, one other thing: The switch saved Eisenmann Supplies a couple of thousand dollars a year in fees. And Mary indicates the switch was “seamless”.
Yes, there is real value in membership.
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