Each week we feature one of our members in the National Tractor Parts Dealer Association. This week we spotlight Reliable Aftermarket Parts. Founded in 2009 by Tom “Junior” Salisbury, Reliable Aftermarket Parts, Inc. provides customers with construction and agricultural parts. The company’s mission is to provide customers with quality aftermarket parts that meet and exceed OEM specifications. Reliable Aftermarket Parts strives to offer customers competitive prices with the best availability and shipping worldwide on all of the top named brands as well as hard-to-find construction and agricultural equipment.
Even though the company is very young they have overall 40 years combined experience and continue improving through efficiency. In the beginning, the company started in Tom’s home with only three employees. Shortly after that the business outgrew Tom’s basement and he then purchased the fire hall in Williamston, MI. Due to the high demand and growth of the business, in 2011 Tom moved the company to a larger office building with a warehouse. Shortly, less than a year, they added on to double the size by adding an additional warehouse. While also growing into multiple departments such as sales, accounting, e-commerce, and warehouse with multiple people in each department.
The company’s expedited growth is a direct result of modern technology. Customers can place orders online and is integrated into a system that keeps track of everything from accounting, inventory of parts and tracking information. When Tom started the business out of his house he would take orders and go to the post office to send out the packages personally. Now there are shipping suppliers such as Fed Ex, USPS, and UPS that go directly to the warehouse to pick up and drop off packages.
Reliable Aftermarket Parts is growing and improving the business daily. They provide personalized customer service and strive to excel with their turn around speed so customers have less down time.
Their motto is, “Whether your construction or agricultural equipment is large or small we have parts to fit them all”